db Responsible Gaming
Gaming is most enjoyable when it stays as entertainment. db believes every player knows their limits and plays within them. We are with you every step of the way.
The minimum age to play at db is 21
Registration and participation by minors is strictly prohibited
Our Commitment
db is an entertainment platform where you can enjoy casino games, slots, and sports betting. But entertainment stays healthy only when play remains controlled. We want you to play with a clear head, free from pressure or anxiety. That is why db is committed to building a culture of responsible gaming from the ground up.
Our Terms and Conditions clearly state that no one under the age of 21 may open an account or take part in any form of betting activity on this platform. The age verification process begins at the point of registration and identity checks may be carried out again at a later stage if needed.
Gambling is a risky activity. There is no guarantee of winning. The possibility of losing money is always present. We therefore always advise you to play only with an amount you can afford to lose without affecting your family's daily life. That is the core of responsible gaming.
If you have any questions about your playing habits or patterns, read our FAQ — it contains detailed answers on responsible gaming.
db's responsible gaming policy is not merely a formal document — it is part of our day-to-day work. Every account comes with self-control tools, the ability to set spending limits, and a cooling-off option. We believe a happy, in-control player is the best kind of player.
Self-Control Tools
db lets you set your own boundaries around how you play. Use the tools below to keep the amount and extent of your play under control at any time.
Set Deposit Limits
Set a maximum limit in advance on how much you deposit per day, per week, or per month. Once a limit is set it takes effect immediately; to increase it you must wait at least 7 days.
Session Time Limit
Set a limit on how long you play in one sitting. When the set time is up, your session will end automatically and you will be reminded to take a break.
Cooling-Off Period
Take a break from your account for a set period — 24 hours, 7 days, or 30 days. During this time you will not be able to log in or carry out any betting activity.
Self-Exclusion
If you feel that keeping your betting under control is becoming difficult, request a long-term self-exclusion. Your account can be closed for anywhere from 6 months to 5 years.
Transaction History
View a full history of all your bets, wins, losses, and deposits at any time. Reviewing your transactions regularly makes it easier to understand your spending patterns.
Reality Reminders
Pop-up messages will appear at set intervals to remind you how long you have been playing. Do not dismiss these notifications — they are there for your own protection.
To activate any of these tools or for any other assistance, contact our 24/7 live chat.
Warning Signs
When betting crosses the line from entertainment into a problem, certain signs appear. If you notice any of the following in yourself, do not delay in seeking help.
- Feeling the urge to bet more in order to recover money you have lost.
- Being unable to stop betting when you try, or feeling restless when you do.
- Prioritising betting over time with family, friends, or work.
- Borrowing money or dipping into savings to fund betting.
- Hiding how much you have bet from family or people close to you.
- Feeling irritable, restless, or anxious when you are not betting.
- Using money set aside for bills or urgent needs on betting.
Ask Yourself
Answer the following questions honestly to check your own betting habits:
Are you within your budget?
Have you set a fixed monthly budget for betting, and are you able to stick to it?
Entertainment or necessity?
Does playing still feel like entertainment, or has it become a way to seek excitement or relieve stress?
What are the people close to you saying?
Have family or friends expressed concern about your betting? Take what they say seriously.
If your answers to these questions suggest a problem, seek help now. You can learn more about db's core values and commitment to responsibility on our About Us page.
Where to Get Help
Acknowledging a problem is the first step toward solving it. Do not hesitate to seek help from the sources below.
db Live Chat Support
Contact db's 24/7 live chat support in Bengali. Talk to us about self-exclusion, setting limits, or any concern you have — our team will assist you in complete confidence.
Contact by Email
You can also reach the db support team by email outside of live chat. If you prefer to put things in writing, send us a message — you will receive a reply in both Bengali and English.
Family and Friends
Talk openly with the people close to you. Support from family often works faster than professional help. You do not have to face this alone.
Professional Advice
Seek help from a psychiatrist or psychologist. Treatment for gambling addiction is available at public and private mental health facilities across Bangladesh.
Core Principles of Responsible Gaming
Play for entertainment only
Betting is not a source of income — it is a form of entertainment. The moment it starts to feel like a way to earn, take a break.
Set your budget before you start
Decide the maximum amount you will spend before you begin playing. Make the decision to stop once you reach that limit before you even start.
Do not chase losses
Chasing losses — betting more to win back what you have lost — is a common trap. Stop when you lose; you can play better another time.
Taking a break is not a weakness
Taking regular breaks is part of responsible gaming. Do not play when you are tired or under stress — the risk of making poor decisions is higher at those times.
Do not play under the influence
If you are under the influence of alcohol or any other substance, refrain from betting entirely. Decisions made in that state can lead to regret later.
Protect minors
If younger family members can access your device, log out and keep your password secure. Make sure no one under 21 is able to use db.