db's Privacy Policy

Introduction and Scope of This Policy

db (referred to hereinafter as "we", "our", or "the platform") places the highest priority on its users' privacy. This privacy policy is a complete description of how we manage your personal information when you use db's website, mobile application, and related services.

This policy is an integral part of db's Terms and Conditions. By using our services, you are considered to have given your consent to the collection, processing, and use of information as described in this policy. If you disagree with any part of this policy, you are requested to refrain from using our services.

This policy applies to all users residing in Bangladesh — whether registered account holders or general visitors. The platform is operated exclusively for individuals aged 21 years or above.

What Information Is Collected

db collects various types of information. This information can broadly be divided into two categories — information provided by the user and information collected automatically.

2.1 Information Provided by the User

Information you provide during account registration, identity verification, or while using the services:

• Full name and date of birth
• Mobile number and email address
• National ID (NID) or passport number (for identity verification)
• Current address
• Payment information (related to bKash, Nagad, Rocket, Upay, or bank account)
• Login credentials (username and encrypted password)

2.2 Automatically Collected Information

When you use db, the following information is automatically logged:

• IP address and device identifier information
• Browser type, operating system, and screen resolution
• Session duration, page views, and click patterns
• Records of games played and betting activity
• Deposit, withdrawal, and transaction history

How Information Is Collected

db collects information through the following methods:

Purpose of Using Information

db uses collected information for the purposes described below. Information is not used for any purpose beyond these.

4.1 Service Operation and Development

• Creating, verifying, and managing accounts
• Ensuring deposit and withdrawal processing
• Uninterrupted operation of gaming and betting services
• Resolving technical issues and improving the platform

4.2 Security and Fraud Prevention

• Detecting suspicious transactions or login activity
• Preventing multiple accounts or fraudulent activity
• Complying with anti-money laundering regulations
• Ensuring minors are blocked from access

4.3 Personalised Experience and Communication

• Suggesting games and bonuses based on your preferences
• Sending important account notifications
• Maintaining effective communication with the support team
• Providing information on responsible gaming

db is committed to ensuring responsible gaming. By analysing your behavioural data, we may provide responsible gaming tools and guidance where needed.

Sharing Information with Third Parties

db does not sell your personal information to any third party for commercial purposes. However, certain information may be shared in limited and specific circumstances:

5.1 Service Provider Partners

Only necessary information is shared with technology companies engaged to operate the platform, payment processors (bKash, Nagad, Rocket, Upay, and the banking system), and game providers. These partners are contractually bound to comply with db's privacy standards.

5.2 Legal Obligations

Information may be disclosed in response to applicable laws in Bangladesh, court orders, or legitimate requests from government authorities. Such disclosure will be limited to what is legally required.

5.3 Business Restructuring

If any merger, acquisition, or transfer of assets occurs in db's business operations, necessary information may be transferred to the relevant parties. In such cases, users will be notified in advance.

Cookies and Tracking Technologies

db's website and app use cookies and similar technologies. These store small data files in your browser, which help make the platform more functional and personalised.

6.1 Types of Cookies

• Essential Cookies: These are required for maintaining login sessions, storing security tokens, and core functionality. Disabling these cookies will prevent the service from working properly.
• Functional Cookies: For remembering your preferred language, display settings, and previous session information.
• Analytics Cookies: Collect aggregate data to understand how users use the platform and to make improvements.
• Performance Cookies: For monitoring page loading speed and technical performance.

6.2 Cookie Controls

You can control or delete cookies by changing your browser settings. However, please note that disabling essential cookies may cause some db services to not work properly.

Data Storage and Security

db uses industry-standard technologies and processes to keep your information secure.

7.1 Security Measures

• All data transfers secured through SSL encryption
• Passwords stored in encrypted form — no staff member can view them in readable format
• Payment information stored on secure and isolated servers
• Automated monitoring system to detect suspicious activity
• Access controls — only authorised staff can view the information they need

7.2 Data Retention Period

All information is retained while the account is active. Even after an account is closed, certain information is retained for a defined period for legal obligations, anti-money laundering regulations, and dispute resolution purposes. After this period, information is securely deleted or anonymised.

Your Rights

As a db user, you have the following rights over your personal information:

• Right of Access: The right to know what information we hold about you.
• Right to Rectification: The right to request correction of inaccurate or incomplete information.
• Right to Erasure: The right to request deletion of your information under certain conditions (however, full deletion may not always be possible where legal obligations apply).
• Right to Restrict Processing: The right to object to the processing of your information in certain circumstances.
• Data Portability: The right to request your information in a structured format.
• Withdrawal of Consent: The right to withdraw consent for marketing communications at any time.

To exercise these rights, contact the db support team. Our 24/7 live chat and email service is available in Bengali and English. You can also visit the FAQ page for more details.

Protection of Minors' Information

db strictly prohibits participation by anyone under the age of 21. We do not knowingly collect, store, or process personal information of any minor.

Age verification is carried out at the time of account registration. If it becomes known that an account is being operated by someone under 21, that account will be closed immediately and the associated information will be deleted.

If a parent or guardian believes their child is using this platform, please notify our support team immediately.

Changes to the Policy

db reserves the right to amend or update this privacy policy as needed. When significant changes are made to the policy:

• The "Last Updated" date at the top of the page will be changed.
• Registered users will be notified via their mobile number or email.
• For important changes, a notification banner will be displayed on the platform.

Continuing to use db after any changes means you agree to the updated policy. It is therefore recommended that you check this page regularly.

Contact Us

If you have any questions, comments, or data-related requests regarding this privacy policy, please contact the db support team:

• 24/7 Live Chat — directly from any page on the platform
• Email: [email protected]

We aim to respond to privacy-related requests within business days. To learn more about db, read the About Us page.